FAQ

Frequently Asked Questions

Does The Union need my keys?

No. We do not need your car keys. Our service is fully contactless, so if you book a service where we need to access the interior of your vehicle, you can open your vehicle electronically through your mobile phone or even key fob at a distance and we will take care of the rest. As soon as we finish our service, you will receive an automatic text message confirming the service has been finalized, so you can lock your car back.

How long does a service take?

Depending on the chosen service, we can take as fast as 15 mins per service (Exterior only) to 1.5 Hours (The Luxe). When you are booking your service, you will find the estimate service time for your knowledge.

Does The Union need access to water, hose or any other took?

No, our Vans are fully equipped with everything we need to make your car shining again.

What are The Union’s hours of operation?

We operate 7 days a week from 9am to 6pm. We are working on extending our shifts to service from 7am to 7pm.

What is The Union’s weather policy?

If bad weather is approaching at the same time of your service, you can re-schedule your service at least 1 hour before your service starts throughout our mobile app, online or calling our scheduling team at (866)-99UNION. We will always try our best to accommodate your schedule and service.

What If I’m not happy with The Union’s service?

Our business’ main motivation are our customer, therefore if you are not 100% pleased with our service, please call us or text us at (866)-99UNION or email us at hello@theunionauto.com. We promise you we will make it right.

What is your policy about vehicle damage?

If there is ever damage to your vehicle that is caused by our technician during your appointment, we will work with you to ensure that it is taken care of. Our system is created to fully understand the vehicle of your car prior to starting any services with photos, videos, and even live camera before and after, so we can make sure the result of our service is close to perfection. However, we cannot take responsibility for any maintenance issues present in your vehicle prior to an appointment, such as jammed windows and cracked windshields, paint spots, fog lights, ETC.

Are there any services you do not warranty?

We do not warranty the engine clean upgrade. This service uses high-pressure hot water, steam, and degreasing chemicals that can uncover pre-existing electrical issues. If you suspect engine trouble, please do not book this service.

Does The Union crew drive any car?

No. We do not drive any car with any service. Our service is fully contactless, so if you book a service where we need to access the interior of your vehicle, you can open your vehicle electronically through your mobile phone or even key fob at a distance and, we will take care of the rest. As soon as we finish our service, you will receive an automatic text message confirming the service has been finalized, so you can lock your car back.

Why don't you use water when shampooing my seats?

To avoid the formation of mold in the inner foam upholstery layer, we do not use products that require water when cleaning seats. Instead, we spray a waterless shampoo product and utilize an orbital spin brush to thoroughly spread the product into the fabric. Not only does this method prevent mold by drying faster than water, but it removes dirt and grime on top and within your seats.
Please note: some stains are difficult to remove, depending on the cause and how long they’ve been present in your vehicle. While every effort is made to treat all stains, we cannot guarantee complete elimination.

Why can’t I book my appointment for today?

If our team is fully booked throughout the day, you might not see any time of the day available for service but don’t worry, with your help we are adding more Vans and expanding our team to serve you as you deserve.

How does the “On Demand” service works?

Basically, our goal is to arrive at your door as fast as 15 mins from the booking time. We understand that many times you set important meetings where you need to look just amazing in and out, that’s when The Union team can help you arriving as soon as possible and making sure your car looks just as perfect as you.

What if I need to cancel my appointment?

Once an appointment is confirmed, you can cancel at no charge up to 1 hour prior to your scheduled service time. For more questions or concern about cancelation, please call us or text us at 866-998-6466.

How do I pay?

All our services require pre-payment thought Credit Card. If you need to cancel after booking, you can do so through our mobile app, texting or calling (866)-99UNION or even emailing us at hello@theunionauto.com.

Where do I enter my promo code?

When you are checking out right before payment is entered, you will see the “enter code” field, so any coupon or promo code can be redeem.

Does The Union keep a percentage of the worker’s tips?

Absolutely no, our worker’s tips is part of their good job and labor and they earn it 100%.

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