Frequently Asked Questions

Does The Union need my keys?

No. We do not need your car keys. Our service is fully contactless, so if you book a service where we need to access the interior of your vehicle, you can open your vehicle electronically through your mobile phone or even key fob at a distance and we will take care of the rest. As soon as we finish our service, you will receive an automatic text message confirming the service has been finalized, so you can lock your car back.

How long does a service take?

Depending on the chosen service, we can take as fast as 30 mins per service (Exterior only) to 1.5 Hours. When you are booking your service, you will find the estimated service time for your knowledge.

Does The Union need access to water, hose or any other took?

No, our Vans are fully equipped with everything we need to make your car shining again.

What are The Union’s hours of operation?

We operate 7 days a week from 8am to 6pm.

What is The Union’s weather policy?

If bad weather is approaching at the same time of your service, you can re-schedule your service at least 24 hour before your service starts throughout our mobile app, online or calling our scheduling team at (866)-99UNION. We will always try our best to accommodate your schedule and service.

What If I’m not happy with The Union’s service?

Our business’ main motivation are our customer, therefore if you are not 100% pleased with our service, please call us or text us at (866)-99UNION or email us at hello@theunionauto.com. We promise you we will make it right.

What is your policy about vehicle damage?

If there is ever damage to your vehicle that is caused by our technician during your appointment, we will work with you to ensure that it is taken care of. Our system is created to fully understand the vehicle of your car prior to starting any services with photos, videos, and even live camera before and after, so we can make sure the result of our service is close to perfection. However, we cannot take responsibility for any maintenance issues present in your vehicle prior to an appointment, such as jammed windows and cracked windshields, paint spots, fog lights, ETC.

Are there any services you do not warranty?

We do not warranty the engine clean upgrade. This service uses high-pressure hot water, steam, and degreasing chemicals that can uncover pre-existing electrical issues. If you suspect engine trouble, please do not book this service.

Does The Union crew drive any car?

No. We do not drive any car with any service. Our service is fully contactless, so if you book a service where we need to access the interior of your vehicle, you can open your vehicle electronically through your mobile phone or even key fob at a distance and, we will take care of the rest. As soon as we finish our service, you will receive an automatic text message confirming the service has been finalized, so you can lock your car back.

What brand of products does The Union use most often?

Our preferred brand for our services is 3D by 3M. We prioritize using high-quality products to ensure the best results for our clients. 3D by 3M offers top-notch quality and performance, aligning perfectly with our commitment to excellence. If you have any further questions about our products or services, feel free to ask!

Why don't you use water when shampooing my seats?

To avoid the formation of mold in the inner foam upholstery layer, we do not use products that require water when cleaning seats. Instead, we spray a waterless shampoo product and utilize an orbital spin brush to thoroughly spread the product into the fabric. Not only does this method prevent mold by drying faster than water, but it removes dirt and grime on top and within your seats.
Please note: some stains are difficult to remove, depending on the cause and how long they’ve been present in your vehicle. While every effort is made to treat all stains, we cannot guarantee complete elimination.

Why can’t I book my appointment for today?

If our team is fully booked throughout the day, you might not see any time of the day available for service but don’t worry, with your help we are adding more Vans and expanding our team to serve you as you deserve.

How does the “On Demand” service works?

Basically, our goal is to arrive at your door as fast as 45 mins from the booking time. We understand that many times you set important meetings where you need to look just amazing in and out, that’s when The Union team can help you arriving as soon as possible and making sure your car looks just as perfect as you.

What if I need to cancel my appointment?

Once an appointment is confirmed, you can cancel at no charge up to 24 hours prior to your scheduled service time. If you cancel with less than 24 hours of the scheduled start, The Union Auto may apply a $49.99 cancellation fee to cover the costs of rerouting our technicians. We will never charge a fee for weather-related cancellations.

How do I pay?

All our services require pre-payment thought Credit Card. If you need to cancel after booking, you can do so through our mobile app, texting or calling (866)-99UNION or even emailing us at hello@theunionauto.com.

Where do I enter my promo code?

When you are checking out right before payment is entered, you will see the “enter code” field, so any coupon or promo code can be redeem.

Does The Union keep a percentage of the worker’s tips?

Absolutely not, our worker’s tips is part of their good job and labor and they earn it 100%.

Is there any pending balance after scheduling and making my service payment?

No, there is no additional balance after paying for the service. However, if your vehicle requires extensive detailing, such as heavy work detail, pet hair removal or addressing seat stains, our technician will inform you of the necessary upgrades during the service. Any additional charges for upgrades will be added to the ticket and will be payable at the end of your service. We strive to ensure transparency and clarity throughout the service process to provide you with the best possible experience.

What if I booked the basic wash “The Works” but my car needs a Full Detail?

As soon as the technician arrives and inspects your vehicle, they will confirm with you whether you need to switch to the Full Detail Package or not, even if you initially booked the basic wash “The Works.”

Why is Pet Hair charged separately?

We charge separately for pet hair removal because it requires additional time and effort to effectively remove from your vehicle’s carpet and seats. Pet hair can be incredibly stubborn and difficult to eliminate completely, often requiring specialized tools and techniques. In fact, it typically adds an extra 30 minutes to an hour to the detailing process just to ensure thorough removal. By charging separately for this service, we can allocate the necessary time and resources to ensure your vehicle receives the meticulous attention it deserves, leaving it clean and pet-hair-free.

What if I booked a service and the technician arrives, but I’m not available?

If you have scheduled a service with us and the technician arrives but you’re not available, they will wait at the service location for up to 10 minutes. If you are unable to unlock your vehicle within this time frame, the technician will leave and proceed with their route to other scheduled services. In such cases, you will be charged an additional fee of $49.99 for the trip.

Is the booking time a 100% guarantee of their arrival time?

While we strive to accommodate each service within our calendar, some appointments may occasionally take longer than anticipated, causing our technicians to run behind schedule. In such instances, we will notify you at least 45 minutes before your booking time to inform you of any delays.

How do you keep track of the vehicle conditions before starting the service?

We meticulously track vehicle conditions before initiating any service through a comprehensive inspection process. Our technicians utilize detailed checklists and conduct visual assessments to document the current condition of the vehicle, noting any existing damage, stains, or specific areas requiring attention. By carefully documenting the initial condition, we ensure transparency and accuracy throughout the service process, allowing us to address your vehicle’s needs effectively and provide you with the best possible results.
Additionally, we employ advanced technology to thoroughly document the vehicle’s condition. Prior to initiating any service, we capture up to 20 detailed photographs of the vehicle from various angles, serving as a comprehensive record of its condition before any work begins. After the service is completed, we take an additional 20 photographs to capture the results and ensure that all requested tasks have been addressed to your satisfaction. Throughout the service, we utilize live video recording, documenting each step of the process from start to finish.
By incorporating both visual documentation and live video recording into our service procedures, we ensure transparency, accountability, and a meticulous approach to maintaining and enhancing your vehicle’s condition.

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